 The iPhone 4, below, is the year’s mostanticipated smartphone model, but SK Telecom CEO Jung Man-won, above, wants no part of the device, expressing confidence that the carrier’s wealth in phones powered by the Google-backed Android operating system, including Samsung Electronics’ Galaxy S, will be enough to weather the Apple onslaught. / Korea Times file |
Conflicts between Korea’s top mobile carrier SK Telecom and Apple are reaching a peak after the SK chief executive officially asked the iPhone maker to ameliorate its inadequate after-sales policies.
"Unless Apple implements improved after-sales policies, SK Telecom's elimination of iPhones will continue," CEO Jung Man-won told reporters at an industry forum held in downtown Seoul, last week.
The request at the CEO-level of a certain company for the changes in consumer policies to suit Korean customers is the first since the iPhone arrival, here, late last year.
"An improved after-sales service is the top pre-condition for SK Telecom to negotiate with Apple. Because we feel a greater responsibility to deal with service-related issues as the nation's top carrier, SK Telecom's next-step will follow up on the situation," according to the executive.
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